The problem
Microsoft 365 issues — mail delivery, permissions, sync problems — interrupt the whole team.
Deliverables
- Issue resolution or escalation guidance
- Summary of changes
What's included
- Remote session(s) within the agreed time block
- Diagnosis and fix where possible
- Short written summary of what was done
What's not included
- Hardware replacement or on-site work
- Third-party vendor fees or licences
- Out-of-hours emergency response unless agreed
Delivery model
Individual Expert
Direct access to Koustov Choudhury for focused technical work.
Process
- Requirements
- Assessment
- Implementation
- Validation
- Delivery
- Report